Last updated: 8 October 2026
Delete your account in the app
- Open the Guestalizer app and sign in.
- Tap More, then Delete my account.
- Read what will be deleted and tap Continue.
- Turn on the switch, enter your password and tap the red Delete button. If you sign in through Freedom Property Academy, type DELETE instead of a password.
Delete your account on the website
- Sign in at guestalizer.io/login.
- Go to Settings, then Your account.
- Choose Delete my account, tick the box and enter your password (or type DELETE if you sign in through Freedom Property Academy).
If you are a team member
Your login is deleted straight away and you are signed out on every device. Your name, email address, password and phone notifications are removed.
The business you work for keeps its bookings, messages and history, because it needs them to look after its guests. Those records then show "Former team member" instead of your name.
If you own the account
- If you still have colleagues, remove them from the team first (Team in the app, or Settings, Team on the website), or email support@guestalizer.io to hand the account to one of them.
- When you delete the account, guest links, emails, reminders and booking imports stop at once, your Guestalizer plan is cancelled and everyone is signed out.
- The account is deleted 30 days later. Changed your mind? Sign in again before then and nothing is deleted.
- On that day we delete everything: your team’s logins, properties, bookings, guests, messages and notes, the UK guest register, ID images, signatures and signed rental agreements. Any deposit still held on a guest’s card is released.
- Download what you must keep before you delete: open a booking and choose Download PDF for its signed agreement, or email support@guestalizer.io for a full copy of your data.
What we keep
Invoices for your Guestalizer plan are kept for six years, as UK tax law requires; Stripe holds them for us. Encrypted backups are overwritten within 30 days of the deletion. Nothing else is kept.
If you are a guest
Guests do not have a Guestalizer account. Your details are held for the host who sent you the link, and your ID images are deleted automatically after your stay, on the date shown on your link.
To have your data deleted sooner, contact your host, or email support@guestalizer.io and we will pass your request to them and help them answer it. Stays you opened in the Guestalizer app are saved only on your phone: tap Remove from this phone under a stay to take it off.
Cannot sign in?
Email support@guestalizer.io from the address on the account and we will delete it for you. We may ask you to confirm it is you first.